Returns / Products exchange

Products purchased online can be returned or exchanged within 14 days of receipt.

The shipping of returned products must be made by Registered mail. Shipping costs will therefore be charged to the customer. Once we receive the products covered by the withdrawal we will promptly, and in any case within 30 days of receipt of the registered letter of withdrawal from the purchase, to reimburse the sums paid by voucher for the purchase of products on our site or in our stores. Will not be accepted for return or exchange: Items without original packaging or damaged due to improper treatment of the customer.

You can request a refund only by returning the product.